Privacy Policy — How c6777 Protects Your Personal Data

1 Introduction

c6777 is committed to protecting the privacy and personal data of all players who use its online gaming and sports betting platform. This Policy applies to all users of the c6777 platform, including visitors who browse without registering, registered account holders, and players who have previously closed their accounts but whose data is retained in accordance with our legal obligations.

This Policy should be read alongside c6777's Terms & Conditions and Responsible Gaming Policy, both of which form part of the broader agreement governing your use of the platform. Where there is any conflict between this Policy and those documents on the subject of personal data, this Policy shall take precedence.

c6777 operates with particular sensitivity to the needs and expectations of players based in Bangladesh. We recognise the importance of data privacy to our players and are committed to handling your information with transparency, care, and respect at every stage of our relationship with you.

2 Information We Collect

c6777 collects personal information through a number of channels, including direct submission by you during registration and account use, automated data collection during your interaction with the platform, and from third-party service providers where necessary. The categories of information we collect include:

2.1 Sensitive Data. c6777 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information. If any such information is inadvertently disclosed during a support interaction, it will not be stored or processed beyond what is necessary to resolve the immediate query.

2.2 Data from Minors. c6777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, that data will be deleted promptly and the associated account will be closed. For further details, see Section 10 of this Policy.

3 How We Use Your Information

c6777 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your c6777 player account, including verifying your identity and age in compliance with our 21+ policy.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to facilitate betting and gaming activity; and to deliver any bonuses or promotions you are entitled to.
• Customer Support: To respond to your support queries, complaints, and requests submitted via live chat or email, and to maintain records of those interactions for quality and training purposes.
• Platform Security: To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory Compliance: To fulfil our anti-money laundering (AML), know-your-customer (KYC), and other applicable legal and regulatory obligations, including the retention of transaction records for the periods required by law.
• Responsible Gaming: To monitor player activity for indicators of problem gambling and to apply responsible gaming tools, self-exclusion requests, and deposit limits in accordance with our Responsible Gaming Policy.
• Platform Improvement: To analyse aggregate usage data for the purpose of improving the functionality, layout, and performance of the c6777 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and tournament announcements relevant to your gaming preferences — subject to your communication preferences and opt-out rights as described in Section 9.

4 Legal Basis for Processing

c6777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between c6777 and you as a registered player, including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC/AML obligations, record-keeping duties, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing carried out in pursuit of c6777's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing for the purpose of sending you marketing communications, where your consent has been obtained at the time of registration or subsequently via your account communication preferences. You may withdraw your consent at any time.

5 Sharing Your Information

5.1 Service Providers. c6777 shares personal data with carefully selected third-party service providers who assist in the delivery of our platform and services. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, customer support software providers, cloud hosting services, and game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). All service providers are contractually bound to process your data only on c6777's instructions and to maintain appropriate security standards.

5.2 Regulatory Authorities. c6777 may disclose personal data to competent regulatory authorities, law enforcement agencies, or financial intelligence units where required by applicable law, court order, or lawful regulatory request. Such disclosures are made only to the extent strictly required and will be documented in our internal records.

5.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of c6777's business, personal data held by c6777 may be transferred to the acquiring entity as part of that transaction. You will be notified via on-site notice or email in the event that your personal data is subject to such a transfer and the new entity's privacy practices differ materially from those described in this Policy.

5.4 No Sale of Data. c6777 will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your data is used exclusively to operate and improve the c6777 platform and to fulfil our obligations to you as a player.

6 Cookies & Tracking

c6777 uses cookies and similar technologies on the c6777 platform to ensure the site functions correctly and to improve the player experience. The types of cookies we use are described below:

c6777 does not use advertising cookies, retargeting pixels, or cross-site tracking technologies. You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain platform features, including the ability to maintain a logged-in session.

7 Data Retention

c6777 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy or as required by applicable law and regulation. Our standard retention periods are as follows:

• Active account data: Retained for the duration of the player's registered account relationship with c6777.
• Closed account data: Retained for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC and verification documents: Retained for a minimum of five years following the end of the customer relationship.
• Customer support communications: Retained for up to three years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one additional year to maintain a record of the withdrawal.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Security Measures

c6777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the c6777 platform.
• Encryption of sensitive data fields (including payment information) at rest using AES-256 or equivalent standards.
• Role-based access controls ensuring that only authorised personnel can access player personal data, and only to the extent required for their specific job function.
• Two-factor authentication (2FA) options for all registered player accounts.
• Regular security assessments and penetration testing of the c6777 platform infrastructure.
• Automated monitoring for suspicious login attempts, unusual transaction patterns, and other indicators of account compromise or fraud.
• Staff training on data protection obligations and secure data handling practices.

Notwithstanding the measures above, no internet-based system can guarantee absolute security. c6777 cannot warrant that your personal data will never be accessed, disclosed, altered, or destroyed in the event of a breach of our security measures. In the event of a material data breach affecting your personal data, c6777 will notify you as required by applicable law and will take prompt remedial action.

9 Your Rights

As a player whose personal data is processed by c6777, you have the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal data c6777 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data c6777 holds about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to c6777's legal retention obligations.
• Right to Restriction: You may request that c6777 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• Right to Data Portability: You may request that c6777 provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of c6777's legitimate interests, subject to c6777's overriding grounds for that processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact the c6777 support team via live chat or by email at [email protected]. We will acknowledge your request within two business days and respond in full within 30 days. In cases of complexity or volume, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

10 Children's Privacy

c6777 strictly prohibits the use of its platform by individuals under the age of 21. The c6777 platform is not directed at, and does not knowingly collect personal data from, persons under the age of 21. Age verification is conducted as part of the registration and KYC processes, and accounts where the account holder is found to be under 21 years of age will be immediately closed and all associated data deleted.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account on c6777 or has provided us with personal data without your knowledge, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of all data associated with the account.

11 Third-Party Services

The c6777 platform integrates third-party services including game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processing services from bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you interact with these integrated services — for example, by launching a game or initiating a deposit — certain technical data may be shared with the relevant third party as part of delivering that service.

Each third-party provider operates under its own privacy policy, which governs how that provider handles the data it receives from c6777. c6777 is not responsible for the privacy practices of third-party providers and recommends that you review the privacy policies of any provider whose services you use through the c6777 platform.

c6777 does not permit third-party service providers to use your personal data for their own marketing purposes or to share it with other parties without c6777's prior written consent.

12 Policy Updates

c6777 reserves the right to update or amend this Privacy Policy at any time. Changes to this Policy will be published on this page with a revised effective date. Material changes — such as a significant new use of your personal data or a new category of data sharing — will be communicated to registered account holders via on-site notification or email where contact details are available.

Your continued use of the c6777 platform following the publication of any revised Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you should cease using the c6777 platform and request account closure in accordance with the Terms & Conditions.

We encourage you to review this page periodically to stay informed about how c6777 is protecting and using your personal data. The current version of this Policy is always the version published on this page.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to c6777's handling of your personal data, please contact our support team. We are available 24 hours a day, seven days a week via live chat on the c6777 platform, or you may reach us by email at: [email protected] (plain text — not a clickable link).

All privacy-related queries will be handled with priority and acknowledged within two business days. c6777's support team operates on Bangladesh Standard Time (BST, UTC+6).